Terms and Conditions

It is a term and condition of a reader accessing and reading the Bottega Nera website (“Bottega Nera”), which is the trading name for one of the electronic products created by Bottega Nera Ltd, that Bottega Nera Ltd provides the material published on Bottega Nera on the basis that it disclaims all warranties in respect of the same whether express or implied. Your statutory rights as a consumer are not affected.


We operate the website www.botteganera.co.uk. We are Bottega Nera Ltd, a company registered in England and Wales under company number 10525995. Our registered office is 2B Old Engine House, Goblands Business Park, Cemetery Lane, Tonbridge TN11 0LT. Our VAT number is 261398587. To contact us, please see our contact page.


All orders made by you through the Bottega Nera website are subject to acceptance and availability. We may choose not to accept your order for any reason.

These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our site.

For the avoidance of doubt, no contract will exist between you and Bottega Nera Ltd for the sale by Bottega Nera Ltd to you of any product unless and until Bottega Nera Ltd sends you an e-mail confirming that it has dispatched your product.


By placing an order at Bottega Nera, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.


Bottega Nera Ltd is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.


Any material found within the pages of Bottega Nera including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.


Bottega Nera Ltd provides the Bottega Nera website ‘as is’ and does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.


Bottega Nera Ltd is not responsible for the content of external websites linked from Bottega Nera.


These Terms and Conditions are governed by the laws of England and Wales. Bottega Nera Ltd reserves the right to amend these terms and conditions from time to time.


In connection with the use of the Bottega Nera website, in no event will Bottega Nera Ltd be liable:

  • for losses that were not foreseeable to both parties when the contract was made
  • for losses that were not caused by any breach on the part of the supplier
  • for business losses and/or losses to non consumers

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.


The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products.

Your Products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, lengths, materials, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control). If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:

  1. we will contact you as soon as reasonably possible to notify you; and
  2. our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.



Bottega Nera uses several delivery services to deliver your luxurious gift boxes and individual items. We use an express delivery service. UK Express orders need to be placed by 1 pm. Delivery time refers to working days. Delivery times vary for deliveries outside of England. For delivery destinations outside of England please allow several working days. Customs hold-ups are beyond our control.


If a product is unavailable we will substitute it for a similar item of either the same monetary value or higher.


You will be forwarded your tracking details either by e-mail or SMS.


All orders are dispatched in an anonymous box, discreet plain packaging with your address label and no mention of Bottega Nera.


When your order is placed it is packed right away to ensure it reaches you as soon as possible. Unfortunately, that means that we cannot add to, amend or cancel an order once it is placed. You can of course return your purchases for a refund or exchange within 14 days. Please refer to the terms and conditions of our returns.


All Bottega Nera orders require a signature on the receipt. If nobody is available to sign your order will be returned to the local depot. Instructions will be left regarding re-delivery.


With apologies, we are unable to ship to BFPO, PO Boxes, and AFO/FPO addresses.


You may need to pay Customs or import duties if you are based outside of the UK and EU. Unfortunately, we have no control over them. Should customs choose that your order is not permissible the items can be seized. Sadly, we cannot offer you a refund. Your package will have no specific details with regard to its contents. Sex toys are labeled as novelty toys and other items as clothing.

For deliveries to destinations not listed please contact us for a delivery quotation.


Our boxes and products have been curated with the finest pieces to fulfill your ultimate pleasures and desires. Sadly sometimes things can fall short of our high standards and returns, refunds or exchanges are necessary. We will accept returns sent back within 14 days of the receipt of your order.

All products have a 365-day guarantee from the purchase date. If a fault develops please contact us using our contact page.

We will accept returns where the item(s) are in their original condition and packaging with tags attached. We cannot accept underwear that has been damaged or worn (Knickers, thongs, bodysuits, and masks) so please try the above on over your own lingerie or without makeup. We cannot be held responsible where damage has occurred because care instructions have not been followed. Bottega Nera reserves the right to refuse refunds on any items we deem to have been worn or damaged.

For hygiene reasons, we cannot give refunds on candles, oils, lube, and cleaning products.

If you would like to exchange lingerie we can offer that for the same product where available and it will be dispatched within 14 days. If your chosen replacement size is not in stock you will be refunded within 14 days and notified by e-mail. If you wish to select another item as a replacement please contact us using our contact page.

Gift items can be returned however refunds can only be sent to the original payment card. The person that made the gift will be notified by e-mail. Should you wish to exchange an item costing more than the gifted item(s) add a note to the returns form or contact us using our contact page. We can then process the extra payment.

We do not offer free returns unless an item is faulty.

Estimated delivery times are to be used as a guide only. Depending on the country deliveries can take longer for reasons totally out of our control.


Fill in the online returns form. Please contact us at nicky@botteganera for return details.

For returns outside the UK, we will forward you our return address.

Please package your return securely and include as much of the original packaging as possible.

Please keep proof of postage for all returns.


Privacy policy effective from 25 May 2018

We would like to reassure you of our data protection policy and our intent to comply with the new data protection legislation.

We may hold personal data about you, such as your e-mail and postal address, and telephone numbers for the purposes of informing you about our services and for communicating with you on commercial matters. We will take all reasonable steps to keep the data secure and not use it for any other purposes or disclose it to any third parties at any time.

When you make a purchase from Bottega Nera your card information is not held by us. It is collected by our third-party payment processors.

For more information please visit the ICO website https://ico.org.uk/